Why did I love this book?
Meeting Tony Hsieh and encountering his pioneering business and life philosophy was so transformative that I upended my entire life and lived out of a suitcase for years to document his fascinating social experiment in Las Vegas and beyond.
Hsieh, the late CEO of Zappos, was a trailblazer in the business world, known for balancing profits, passion, and purpose. He was an early advocate for stakeholder capitalism, a concept that puts employees, customers, and communities on par with shareholders. In his #1 New York Times bestselling memoir, Hsieh shares the mental models and visionary, relational leadership that helped him become a multi-millionaire in his early 20s and near billionaire after Amazon acquired Zappos. His unique take on human systems design draws inspiration from unlikely sources, including rave culture and Zen principles.
Hsieh’s insights offer a blueprint for creating a company culture that empowers employees, satisfies customers, and benefits external stakeholders. While the end of his life revealed a more complex story, the billion-dollar success and lasting impact of this book continue to shape the strategies of countless CEOs and business leaders today.
3 authors picked Delivering Happiness as one of their favorite books, and they share why you should read it.
- Pay brand-new employees $2,000 to quit
- Make customer service the responsibility of the entire company-not just a department
- Focus on company culture as the #1 priority
- Apply research from the science of happiness to running a business
- Help employees grow-both personally and professionally
- Seek to change the world
- Oh, and make money too . . .
Sound crazy? It's all standard operating procedure at Zappos, the online retailer that's doing over $1 billion in gross merchandise sales annually. After debuting as the highest-ranking newcomer in Fortune magazine's annual "Best Companies to Work For"…